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    Frequently Asked Questions

    All items are carefully checked by a team of experts. Furthermore, online legit-check tools are used to guarantee the authenticity of our items.

    Delivery is done using ACS Courier. We offer FREE DELIVERY all over Cyprus to any ACS Location. 

    If you wish to receive your order at your door, Home Delivery is also available with an additional cost of €5.

    Items in stock will be delivered within 1-3 business days. Pre-orders need 8-12 business days for processing, authentication and delivery.

    – Credit Card 
    Includes Visa, American Express and Mastercard. Powered by Stripe.
     
    – Skash
    The Skash app allows you to send and receive money for free to any Cypriot phone number (+357). It is a fast and convenient method with many rewards.
     
    – Cash on Delivery
    Customers of Sneak Freaks Cy have the ability to pay cash on delivery for items in stock with an additional €10. Not eligible for pre-orders.

    Visit My Account page and you will find all your personal information there. You can make changes to your name, surname, delivery address or change your password.

    • Visit My Orders page and you will find a list with all of your purchases. You can see the status of  your order under the ‘Status’ column. 
    • If we have provided you with a tracking number visit ACS Courier and type in your delivery code.

    There are 2 ways to receive customer support.

    1. Fill in the contact form above and we’ll contact you as soon as possible.
    2. You can click on the Instagram icon on the bottom left of your screen to contact us on Instagram. If there is nobody online at that moment, someone from the Sneak Freaks Cy team will reply back soon.

    Always make sure you provide accurate information so that you avoid any issues with your orders. In case you have entered an incorrect delivery address and there is a pending order, please contact us as soon as possible.

    Currently, purchases from our website are only shipped in Cyprus. 

    If you live outside of Cyprus and you are interested in any of our products, contact us via email at eshop@sneakfreakscy.com or via Instagram

    If your order is still being processed and you wish to cancel it, please contact us via email at eshop@sneakfreakscy.com or by completing the form above.

    We always ensure that all orders are up to standard for our customers’ best experience. If, for any reason, you are not satisfied with your purchase and would like to return it please contact us via email, at eshop@sneakfreakscy.com or by filling in the form above.

    Please note that returns must be made within 3 business days and items must be in the condition you received them.

    For more information please see our Refunds &  Return Policy

    BUSINESS DETAILS

    Sneak Freaks Cy
    29A Acropoleos Street
    Lakatamia
    2313 Nicosia
    Cyprus
    Tel: 95158455
    e: eshop@sneakfreakscy.com

    BUSINESS HOURS

    Monday: 10:00 - 19:00
    Tuesday: 10:00 - 19:00
    Wednesday: 10:00 - 19:00
    Thursday: 10:00 - 19:00
    Friday: 10:00 - 19:00
    Saturday: 10:00 - 15:00
    Sunday: Closed

    Free Delivery All Over Cyprus
    Fast Delivery
    Verified Authentic Items
    100% Secure Checkout